Frequently Asked Questions
I received the wrong items, or it arrived damaged. How do I get them replaced?
We are happy to assist with replacing or refunding items. Please contact us using the WhatsApp number or email address at the bottom of this page.
What is your online return policy?
If you have purchased an item from Timeuprise.com that you are not satisfied with, you may return it within one month (30 days) of purchase. The item must be new, unused and in its original packaging. You can contact us using the whatsapp number and email address at the bottom of this page and we will go through the returns process for you. Click to see our full return policy.
How do I know if my order is on its way?
When your order is shipped we will send a shipped notification email to you, you can check the delivery information according to the tracking number in the email.
Can I cancel my order?
We can cancel some orders. Once the order has been queued for pick-up we can attempt to cancel, however, if we are unable to, the order will deliver as scheduled. If you’d like to cancel, please Contact us.
Do I have to register for a Timeuprise.com account to place an online order?
No. You have the option to check out as a guest; creating an account is optional. Signing up for a Timeuprise.com account is a convenient way to keep track of your order history, and favorite products. A Timeuprise.com account is required to link any Rewards information online.
Why was my order canceled?
Orders may be cancelled due to product availability or because we are unable to successfully process the payment. When your order is canceled, we will notify you by email with the reason for the cancelation.
Can I change the shipping location on my order?
No. We are not able to edit the shipping address on completed orders.
How do I track my order?
Find the most updated status of your order through the Track Your Order page!
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.